Terms & Conditions

Thank you for using Tri Harder UK Ltd. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions.

These Terms and Conditions govern your use of our website, TriHarder.co.uk (“Website”). By using our website, you agree to these terms.

Once you place an order, you’ll receive an email acknowledging receipt of your order and your chosen delivery service (Order Acknowledgement). This doesn’t mean your order is confirmed yet.

Your order is essentially an offer to purchase goods from Tri Harder. We’ll review your order and confirm acceptance by sending an Order Confirmation email. This email will include all order details, dispatch date, and expected delivery timeframe.

The contract between you and Tri Harder is only formed once you receive the Order Confirmation.

This confirmation applies only to the specific items listed in the email. We are not obligated to fulfill any other items from your original order until they are confirmed in a separate Order Confirmation email.

Please see our returns and refunds page.

We understand that sometimes products may not be perfect. If you believe your item is faulty, please contact our customer service team as soon as possible by phone at 01362 690069. We’ll work with you to find a quick and satisfactory resolution that complies with your consumer rights.

Your Rights Under the Consumer Rights Act

The Consumer Rights Act gives you the right to a full refund, repair, or replacement for faulty goods within 30 days of receiving them. This applies if the goods are:

• Unsatisfactory quality
• Unfit for purpose
• Not as described
• After 30 Days

Even after 30 days, you may still be entitled to a repair or replacement for faulty goods under the Consumer Rights Act. However, a full refund might not be the first option offered.

Returning Faulty Goods

If your product is faulty, we may request you to return it to us for inspection. This allows us to verify the fault and determine the best course of action. We are not obligated to replace the item before the inspection.

Manufacturer Inspections

In some cases, the manufacturer may need to inspect the faulty item to improve their production methods. We will facilitate this process if necessary.

Reporting Faults & Avoiding Unnecessary Costs

Please let us know about any damage, defect, or other issue with your item before contacting third parties or incurring additional expenses. This allows us the opportunity to address the problem directly and minimise any inconvenience for you.

In some situations, we may need to cancel your order. This will typically occur in the following circumstances:

• Insufficient Stock: If we don’t have enough stock to fulfill your order, we’ll cancel and provide a full refund.
• Unforeseen Circumstances: If due to unforeseen circumstances, such as delivery limitations or incorrect pricing information, we cannot fulfill your order, we’ll cancel and provide a full refund.
• Suspected Fraud: If we suspect a fraudulent transaction, we may cancel your order and may report it to the appropriate authorities.

What Happens if We Cancel Your Order?

If we cancel your order, we’ll notify you by email and will issue a full refund for the order amount (including any delivery charges) to your original payment method within 14 days of cancellation.

Please note: We will not be able to offer compensation for any disappointment caused by the cancellation.

Many of the products we sell come with manufacturer guarantees. These guarantees offer protection against defects in materials or workmanship for a specified period.

Here’s what you need to know:

• Guarantee Details: Warranty information is usually included with the product manual or packaging.
• Manufacturer Responsibility: Manufacturer guarantees are provided and fulfilled directly by the product manufacturer.
• Guarantee Cards: If a guarantees card is included, complete it and return it as instructed to activate the guarantee.

What Tri Harder Doesn’t Cover:

• We are not responsible for fulfilling manufacturer guarantees.
• Any guarantee claims should be directed to the product manufacturer according to their guarantee terms.

Benefits of Manufacturer Guarantees:

Manufacturer guarantees provide additional peace of mind for your purchase. They can cover repairs or replacements for covered defects.

By understanding manufacturer guarantees, you can ensure you get the most out of your Tri Harder purchase.

Ownership (or “title”) of the items you order transfers to you once they are collected by the delivery service provider from our shop.

Important Note: If you have other outstanding payments from a combined order, we reserve the right to hold onto ownership of all items until all outstanding balances are settled. This doesn’t prevent you from receiving the items, but simply means legal ownership remains with us until full payment is received.

This section of the Terms and Conditions outlines the key details regarding delivery at Tri Harder.

Free Delivery: Enjoy free delivery on all orders over £50 within the UK.

• Orders under £50 incur a standard delivery fee of £4.49.

International Delivery:

• We can provide delivery quotes for orders placed outside the UK upon request.
• Please note that international deliveries may be subject to additional customs charges, fees, or import duties. These are the responsibility of the customer.

Delivery Timeframes:

We strive to deliver your order within the estimated timeframes provided. However, these timeframes are for general guidance only, and we cannot be held liable for delays caused by unforeseen circumstances beyond our reasonable control.

Delivery Risks:

Once your order is delivered to you or your designated recipient, the items become your responsibility. We are not liable for any loss or damage that occurs after successful delivery.

International Customs:

All orders are shipped from the UK. International deliveries may encounter customs delays or restrictions. It is your responsibility to:

• Be aware of and pay any additional taxes, import duties, or fees mandated by your local customs authority.
• Provide a valid international delivery address and postal code.
• Understand that incorrect addresses or customs delays can lead to delivery issues. We are not liable for problems arising from these situations.

Customs Charges and Undelivered Packages:

• You are responsible for all customs charges associated with your order.
• If a package is returned to us due to your refusal to pay customs charges:
  • We will issue a full refund for the purchase price only if the package is returned without any additional charges to us.
  • If there are return shipping charges levied on us, the refund amount will be the purchase price minus the return shipping cost.
  • There is a possibility that the package may not be returned at all, resulting in no refund.
• In any case, orders returned due to customs charge refusal will not be refunded for the original delivery cost.

If the Goods we deliver are not what you ordered or are damaged or defective, please contact our Customer Service team as soon as possible on 01362 690069 so that we can resolve the issue. All such issues are dealt with on a case by case basis.

You are responsible for complying with all applicable regulations and obtaining any necessary permits for importing or exporting goods from our website. We cannot advise or accept liability for any issues related to customs, import, or export procedures.

• In accordance with the law, we are not liable for any indirect or consequential losses (such as lost profits or business goodwill) arising from issues you notify us about under these terms and conditions. Our primary responsibility is to refund you for the purchase price of the goods in question.
• Exceptions: This exclusion does not apply to:
  • Death or personal injury caused by our negligence.
  • Fraud committed by Tri Harder or its employees.
• Governing Law: These terms are governed by English Law. If any part of this disclaimer is found to be unenforceable, the remaining parts will still be valid.

You are responsible for maintaining the confidentiality of your password and account information. This includes any activity that occurs under your account. If you suspect someone else knows your password, change it immediately or contact us for assistance. Tri Harder cannot be held liable for any losses due to a failure to protect your account credentials.

• Installation Advice: Any advice provided by our staff during your order (via phone or online) is based on the information you give us.
• Visual Inspection Advice: If advice is given after a visual inspection by our staff, it’s considered an opinion, and we are not liable for any inaccuracies.
• Intended Use: Our products are designed for specific purposes. Using them for unintended purposes voids any liability on our part for any resulting failures.
• Proper Installation: Please ensure you follow all installation instructions for the products. We are not liable for any losses caused by improper, forced, or unqualified installation.
• Maintenance: Proper maintenance of your products is your responsibility.
• Liability: We accept no liability for death or personal injury unless directly caused by our negligence.
• Modified Products: Any product modifications or adaptations by you or a third party will void the manufacturer’s warranty and we will not be liable for any resulting failures.

Designed for Competition Use:

Some of the products we offer are designated as “Competition Goods.” These products are specifically designed for competition use and experience increased wear and tear due to the demanding conditions they endure.

Reduced Lifespan and Warranty Coverage:

As a result of competition use, Competition Goods may have a shorter lifespan compared to similar products intended for regular use. Additionally, warranty coverage for Competition Goods might be limited by the manufacturer.

We Recommend:

• Carefully consider the intended use of the product before purchasing Competition Goods.
• If you plan to use Competition Goods with other parts, consult with an expert to ensure compatibility and withstand the stress of competition use.
• Be aware that manufacturers may offer limited warranties for parts used in competition settings.

By purchasing Competition Goods, you acknowledge this information.

Order Authorization:

• When you place an order on our website, your payment is authorized but not captured immediately. This authorisation holds the funds temporarily to ensure sufficient balance for your purchase.

Payment Capture:

• Your payment is captured only after your order is confirmed. This means we collect the funds once we verify your order details and product availability.

Payment Breakdown:

• The total price you pay includes:
  • The cost of the goods themselves.
  • A separate fee for the delivery service provided by our courier partner.

Price Changes:

• Our quoted prices are based on the assumption that there won’t be any changes in manufacturer pricing or government levies.
• In the unlikely event of price increases from the manufacturer or government:
  • Orders placed before the price increase will be honoured at the original quoted price.
  • You will not be charged any additional amounts.

We will not be held liable for any delays or failures in delivering your order if they are caused by events or circumstances beyond our reasonable control. These events, also known as “Force Majeure,” may include:

• Strikes, lockouts, or other industrial disputes.
• System or network access breakdowns.
• Floods, fires, explosions, or accidents.
• Acts of God (natural disasters).
• War or actions by third parties.

If any such event significantly hinders our ability to fulfill your order, we will contact you as soon as possible and discuss the options available.

These terms and conditions apply only to you and Tri Harder. They don’t create any rights for any other person or business.

This clarifies that the agreement formed by these Terms and Conditions is solely between you, the customer, and Tri Harder.

• These terms and conditions are governed by English Law and industry custom practices. This means that English law will be applied to interpret these terms in case of any disputes.
• Courts with Jurisdiction: The English courts will have exclusive jurisdiction over any claims or disputes (whether arising from contract or otherwise) that arise out of these terms and conditions.

These Terms and Conditions, along with our website’s current pricing information, delivery details, contact information, and Privacy Policy, form the entire agreement between you and Tri Harder regarding the sale of goods.

No Conflicting Information:

• Statements made by our sales representatives should not be considered changes to these Terms and Conditions.
• These statements also don’t constitute guarantees about the quality or nature of any products we sell.

Exceptions:

This clause does not apply to cases of fraud or fraudulent misrepresentation by Tri Harder.

We strive to resolve any complaints you may have as quickly and efficiently as possible.

If we haven’t reached a satisfactory resolution:

• You have the option to refer the complaint to an independent Alternative Dispute Resolution (ADR) service.
• A popular ADR service provider in the UK is The Retail Ombudsman. Their service is free of charge if your complaint falls within their jurisdiction.

For online purchases:

• You can also use the Online Dispute Resolution (ODR) platform provided by the European Commission.
• This platform helps settle disputes between consumers and businesses operating within the EU via the ODR platform.

We may occasionally update these Terms and Conditions to reflect changes in our business or legal requirements.

How We Notify You of Changes:

• We will post any revisions on this webpage.
• We recommend you check this page periodically to stay informed.

When Changes Take Effect:

• Any changes made will be effective upon posting the revised Terms and Conditions.

Your Continued Use Shows Acceptance:

• By continuing to use our website after the revised Terms and Conditions are posted, you acknowledge and agree to the changes.

Here’s what we won’t do:

• We won’t retroactively apply any changes to Terms and Conditions to orders you placed before the revision.
• We won’t make significant changes to these Terms and Conditions without providing reasonable notice.

Any personal information provided to us will be processed in accordance with our privacy policy

• Order Confirmation: We reserve the right to accept or reject your order at our discretion, in accordance with these Terms and Conditions.
• Price Verification: We strive to ensure all prices displayed on our website are accurate. However, errors may occasionally occur.
• Price Discrepancies: If we discover a price error for an item you ordered, we will contact you as soon as possible. You will then have the option to:
  • Confirm your order at the correct price.
  • Cancel the order and receive a full refund for any payment made.
• Contact Difficulty: If we are unable to reach you regarding a pricing error, we will cancel the order and issue a full refund.

Product Specifications:

• The product specifications listed on our website are provided by the manufacturers.
• Manufacturers may change these specifications at any time, without prior notice.

This Acceptable Use Policy (AUP) outlines the rules for using our website, www.triharder.co.uk (the “Website”). By using our website, you agree to these terms.

Our AUP works alongside other policies:

• This AUP supplements our Terms and Conditions and Privacy Policy.

What this means for you:

• These policies establish the ground rules for using our website, protecting your privacy, and ensuring a positive experience for everyone.

We want everyone to have a safe and positive experience on our website. Here are some things you should not do while using TriHarder.co.uk:

• Illegal Activities: Don’t use our website for anything that breaks the law, either local, national, or international.
• Harm to Minors: Protecting children is important. Don’t use our website to harm or endanger minors in any way.
• Unauthorised Content: Don’t upload, download, or share any material that doesn’t legally belong to you.
• Spam: Sending unsolicited advertising or promotional material (spam) is not allowed.
• Spreading Harmful Code: Don’t transmit viruses, malware, or any other harmful programs that could damage our website or other users’ devices.

Respecting Our Website:

• You can’t copy, reproduce, or resell any part of our website without permission.
• Don’t Hack: Don’t try to access our website, servers, or networks without authorisation. This includes any attempts to tamper with, damage, or disrupt our systems.

Respecting Others:

These restrictions also apply to any third-party equipment, networks, software, or systems you might access while using our website.

Sometimes, we offer interactive features on our website, like product reviews and customer feedback sections. These features allow you to share your thoughts and experiences.

Making the Most of Interactive Services:

• Stay Honest: When contributing to these features, ensure your comments and reviews are:
  • Accurate (if stating facts)
  • Reflect your genuine opinions
  • Compliant with UK laws and regulations
• Be Respectful: We ask that you avoid posting content that is:
  • Defamatory (damaging someone’s reputation)
  • Offensive, hateful, or discriminatory
  • Sexually explicit
  • Violent or promotes violence
  • Infringes on copyrights or trademarks
  • Misleading or deceptive
  • Illegal
  • Threatening, harassing, or invasive of privacy
  • Impersonates someone else

We encourage you to share your thoughts and experiences on our website through features like product reviews and customer feedback. However, it’s important to understand how copyright applies to the content you upload.

What Happens to Your Uploads:

• By uploading content to our website, you grant Tri Harder a non-exclusive license to use, copy, distribute, and disclose that material.
• In simpler terms, this means we can share your contributions (while giving you credit) for various purposes, like promoting products or improving the website experience for others.

Protecting Your Rights and Others’:

• We respect intellectual property rights. Uploading content that violates someone else’s copyright or privacy is not allowed.
• If a third party claims that your uploaded content infringes on their rights, we may disclose your identity to them to resolve the issue.

We take the safety and security of our website seriously. If you breach our Acceptable Use Policy (AUP), we may take steps to address the issue.

Possible Actions for AUP Violations:

• Warning: We may issue a warning to let you know about the violation and how to avoid it in the future.
• Limiting Your Access: In some cases, we may temporarily or permanently restrict your access to the website.
• Removing Content: We may remove any content you upload that violates our AUP or someone else’s rights.
• Legal Action: In serious cases, we may pursue legal action to recover any costs associated with the violation.

Our Commitment to Fairness:

• We will always act reasonably when responding to AUP violations.
• We reserve the right to take any additional steps we deem necessary to protect our website and users.