Returns & Refunds

We’re committed to your satisfaction. We understand that sometimes things don’t work out as planned, and we’re happy to offer a hassle-free return and refund policy. We offer an extended 21-day return window for all online purchases. This means you have 21 days after receiving your order to request a return.

Most new, unused, and unworn items in their original packaging with tags attached are eligible for a full refund.

• Used or worn items
• Items without original packaging or tags attached
• Custom-made or personalised items (unless a mistake was made on our part)

• Contact Us: Initiate your return by contacting us within 21 days of receiving your order. You can reach us by email at sales@triharder.co.uk or by phone on 01362 690069.
• Return Process: Within your delivery package, there should be a returns form for you to complete. If not,  please call us or you can download a PDF version.
• Safe Return Packaging: Please ensure the item(s) are securely packaged in the original packaging (if possible) to prevent damage during return shipping.
• Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method with insurance for your peace of mind.

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.

Finding the perfect fit online can be challenging, especially with wetsuits. That’s why we offer a hassle-free exchange process for all items. This is particularly helpful for ensuring you get the right size wetsuit for maximum comfort and performance.

How Exchanges Work:

• Simply fill in the returns form included in your package to let us know you’d like to exchange for a different size and send it back with the item you’d like to exchange.
• Once we receive your original item and verify its condition, we’ll immediately ship you the new size based on availability.
• You’ll only be responsible for the return shipping cost of the original item. We’ll cover the shipping cost of sending you the new size.

Contact Us Promptly: Let us know as soon as possible if you discover a fault with your item. Early notification helps us resolve the issue efficiently. You can reach us by phone on 01362 690069 or email at sales@triharder.co.uk

Describe the Fault: Briefly explain the nature of the fault you’ve encountered. This information helps us determine the best course of action.

We’ll Help! Our customer service team will work with you to find a solution that complies with your consumer rights under the Consumer Rights Act.

Your Rights Under the Consumer Rights Act:

The Consumer Rights Act gives you the following rights for faulty goods within 30 days of receiving them:

Full Refund: You can request a full refund if the fault makes the item unusable or significantly reduces its value.
Repair or Replacement: You may opt for a repair or replacement of the faulty item, depending on the nature of the fault and the feasibility of repair.

After 30 Days:

Even after 30 days, you may still be entitled to a repair or replacement for faulty goods under the Consumer Rights Act. However, a full refund might not be the first option offered.

Returning Faulty Items:

In some cases, we may request that you return the faulty item to us for inspection. This allows us to verify the fault and determine the most suitable solution. We’ll provide clear instructions on how to return the item securely.

Manufacturer Involvement:

Occasionally, the manufacturer may need to inspect the faulty item to improve their production methods. We will facilitate this process if necessary and keep you informed.

Our Commitment to You:

We want you to have a positive experience at Tri Harder. If you encounter a faulty item, please reach out to us. We’re dedicated to finding a fair and prompt resolution that meets your needs.

Additional Tips:

Keep your proof of purchase receipt for any warranty claims.
The earlier you report a fault, the easier it is to resolve the issue.
We’re here to help! Don’t hesitate to contact us with any questions.

We reserve the right to make exceptions to this policy on a case-by-case basis.

We encourage you to try on your new gear at home and reach out to us with any questions. We’re here to help you find the perfect fit for your triathlon journey!